During the setup of the WCM, we were having issues with the power not being supplied to the WCM Power Box which prompted the WCM software to say that ser17 can't open.

The power connection of the leads from the WCM Power box to the D/C Power supply was not making a good connection with the prongs themselves on the D/C Power supply.

The leads coming from the WCM power box where squeezed together to help in making better contact with the prongs on the D/C Power supply.